Frequently Asked Questions
Q: How does this platform relate to Government e-Marketplace (GeM)?
This is an independent single-brand commercial enterprise platform that reproduces the exact layout structure, visual hierarchy, and category presentation of GeM under express client authorization. We sell commercial enterprise equipment directly and manage a national franchise network.
Q: Are the products covered by warranty?
Yes, every product includes comprehensive manufacturer on-site warranty (ranging from 1 year to 3 years) with certified BIS compliance.
Q: How does the 0% Franchise Royalty model work?
Authorized franchise partners retain 100% of their operational profit margins (18% to 32%). We do not charge ongoing monthly royalty or advertising turnover cuts.
Q: Can I track my order online without logging in?
Yes! Simply visit our Track Order page (/track-order) and enter your Order Number (e.g. GEM-2026-98124) to view live carrier milestones.
Q: What payment methods are supported?
We accept all major Indian payment methods through Razorpay: UPI (Google Pay, PhonePe, Paytm, BHIM), RuPay, Visa, Mastercard, NetBanking from 50+ Indian banks, and Corporate EMI.